Energite Ltd is committed to providing a high
standard of service at all times. However, we recognise that sometimes things
can go wrong. If you are unhappy with any aspect of our service, we want to
know so we can put things right as quickly and fairly as possible.

This complaints procedure is designed to comply with the
requirements of the Energy Ombudsman and applies to our activities as an
energy broker / intermediary.

How to Make a Complaint

If you wish to make a complaint, please contact us using one
of the methods below. Providing as much detail as possible will help us
investigate your concerns efficiently.

Email: energiteuk@gmail.com

Telephone: 0151 332 6436

Post: 5 Rear Of 5 Green Lane, Liverpool, United
Kingdom, L18 6HA

When submitting a complaint, please include:

• Your full name and contact details
• Business name (if applicable)
• A clear description of the issue or concern
• Relevant dates, reference numbers or supporting documents

Our Complaints Handling Process

1. Acknowledgement

We will acknowledge receipt of your complaint within 5 working days.

2. Investigation

Your complaint will be investigated fairly and thoroughly.
Where possible, this will be carried out by a team member who was not directly
involved in the matter.

3. Final Response

We aim to issue a full written response within 8 weeks of receiving your complaint. This response will outline:

• Our findings
• Whether the complaint is upheld or not
• Any remedial action, resolution or compensation (where appropriate)

If You Remain Dissatisfied

If you are not satisfied with our final response, or if we
have not provided a final response within 8 weeks, you may refer your
complaint to the Energy Ombudsman.

The Energy Ombudsman is a free and independent service that
resolves disputes between energy companies, brokers and customers.

Energy Ombudsman

Website: www.energyombudsman.org

Telephone: 0330 440 1624

Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

You must contact the Energy Ombudsman within 12 months
of receiving our final response.

What the Energy Ombudsman Can Do

The Energy Ombudsman may:

• Ask us to apologise or provide an explanation
• Require us to take corrective action
• Award compensation or goodwill gestures where appropriate

Any decision made by the Energy Ombudsman is binding on us,
but not on you.

Record Keeping and Monitoring

We maintain records of all complaints received and use this
information to improve our services, policies and customer experience.

Company Details

Company Name: Energite Ltd

Company Registration Number: [16888481]

Email: energiteuk@gmail.com

Phone: 0151 332 6436

Registered Address: 5 Rear Of 5 Green Lane, Liverpool, United Kingdom,
L18 6HA

Role: Energy broker / Third Party Intermediary (TPI)